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I am very happy my Surge and Customer service.

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‎06-19-2016 23:55

‎06-19-2016 23:55

I am very happy my Surge and Customer service.

The Surge delivers what I am expected:

  • Quite accurate Steps, floors, mileage,
  • The HRM is OK (taking in consideration the technology),
  • The Kcal calculation is good and give me a good ratio between the food in and the Kcal out,
  • The sync with my Windows mobile phone and my laptop is working,
  • No problem  with the band,
  • The Mobile and desktop apps is straight forward and give me 90% of my needs,
  • Nice watch and readable under the sun,

 

The only issue I have had was with the battery life (More than 2 to 3 days than 5 to 7 days) so I have contacted customer service, the communication from Fitbit was outstanding and we ‘ve been able to sorted-out.

 

So I am a Happy Fitbit user, and I think the product is very good and the Fitbit customer service are very professional (Forum and email), so well done Fitbit and keep it up!

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‎06-20-2016 06:56 - edited ‎06-20-2016 06:56

‎06-20-2016 06:56 - edited ‎06-20-2016 06:56

Welcome to the Community @RichardTheKing and thanks for sharing your experience with support and how you are doing so far with your Surge. It's great to see this kind of posts. Woman Very Happy If you need anything else, do not hesitate in posting it. 

 

Keep the stepping up! Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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