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I can't find my previous data (PC/phone)

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‎08-03-2018 17:18 - last edited on ‎08-04-2018 10:53 by Moderator Alum

‎08-03-2018 17:18 - last edited on ‎08-04-2018 10:53 by Moderator Alum

My Surge has been syncing well for the past month or so and tells me its in sync I use a dongle for computer and even though in sync tells me no device paired, but now does not display on the dashboard either current data nor historical I have tried logging out and in and reconnecting to no avail my phone I have disabled the Bluetooth function with no change any suggestions?

 

Moderator edit: Updated subject for clarity.

Best Answer
1 BEST ANSWER

Accepted Solutions

‎08-04-2018 10:51

‎08-04-2018 10:51

Nice to see that you're digging into the Forums @pheven, let me give you a warm welcome to our Community. Smiley HappyHeart

 

Thanks for sharing all those details in your post. As you are using two different devices I'd suggest to check both Fitbit Dashboards and confirm if both are showing the same information. Sometimes what happen is that users have more than one account, if they are using different devices. If you have different email addresses, you can log out and then try log back in using those email addresses and confirm this theory.

 

I hope you can find your previous data. Can you please check that information? I'll be around in case you have more questions about it. 

 

Hope this helps!

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

View best answer in original post

Best Answer
1 REPLY 1

‎08-04-2018 10:51

‎08-04-2018 10:51

Nice to see that you're digging into the Forums @pheven, let me give you a warm welcome to our Community. Smiley HappyHeart

 

Thanks for sharing all those details in your post. As you are using two different devices I'd suggest to check both Fitbit Dashboards and confirm if both are showing the same information. Sometimes what happen is that users have more than one account, if they are using different devices. If you have different email addresses, you can log out and then try log back in using those email addresses and confirm this theory.

 

I hope you can find your previous data. Can you please check that information? I'll be around in case you have more questions about it. 

 

Hope this helps!

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer