I cracked the screen on a Surge

[GrantM64]

I've had my Surge since last October and am very happy with it.  Last week during a 50 mile backpacking trip through the Sierra Nevada mountains I slipped on a rock during a thunderstorm and fell cracking the glass on my surge.  Thought I would be able to log a week with over a 120,000 steps but since it was raining, I put it my backpack in case water got through the cracks of the screen.  

Anyway, I called customer support today explaining what happened.  I asked how I could get the glass replaced.  Customer service said that they couldn't replace the glass and suggested going to a watch repair shop.  This is not what I was expecting.  I wasn't trying to get anything free, I just what it fixed with the factory glass.  Maybe Fitbit shoud consider more options for their customers.  Nice product but poor service.  I guess its time to look at a different brand. 

Grant

[AlejandraFitbit · Accepted solution]

Welcome to the Community @GrantM64. If your Surge got damaged, I recommend contacting our support team one more time, I am sure the next advocate will be glad to provide you with a solution. For a faster response you can contact them via phone or chat and please take a look at our warranty policy before doing this. 

Let me know how it goes.