International warranty on fitbit

[Umashankar8026]

Hi there, would like to understand if we have international warranty for fitbit surge. I bought it from London, UK and now the leather strap has come out which is giving a bad look to the whole product. Please suggest 

[YojanaFitbit · Accepted solution]

Nice to see that you're digging into the Forum @Umashankar8026! So glad to have you here. 

I think that it's best if you request this information directly with our team since Fitbit Surge doesn't have leather bands, but they can let you know the options that you might have using the Fitbit warranty.  I've requested to our support team to create a case on your behalf. You should soon receive an email from customer support at the email you used to register with the Community Forums.

Please keep me posted! 

[Umashankar8026]

Hi Moderator,

Ok. It might be rexine. Below is the image to make you understand the issue. I am yet to receive the detail on international warranty/resolution. Please suggest how to proceed.

[fbsurge]

I have had two of these since July of 2016, second was a warranty replacement due to band bubbling and cracking. Replacement did the same thing and they will not warranty their product. Very disappointed. I do not and will not recommend Fitbit to anyone. 

[YojanaFitbit]

 Thanks for getting back @Umashankar8026! I appreciate the time you took in order to place your feedback here @fbsurge!

@Umashankar8026 Sorry about what happened to your Surge band. We strive for excellent customer service, and customer satisfaction remains our number one goal.  I've checked with our Support Team and apparently they already took your case under their wings.

Please keep an eye in your email inbox, you'll get some information about the Fitbit warranty. Our team checks every case depending on the scenario and situation, I'm sure they will do what they can.

@fbsurge I completely understand the frustration some of you are feeling and I truly appreciate you took the time to share this in the Community. I assure you that we take in consideration all the input received from our users and let me tell you that our main goal is our customer satisfaction and make the best fitness trackers ever.

One more thing to mention is that you can always read the Returns and Warranty policies from Fitbit so you can have a better understanding of the response our Support Team provided.

Please let me know if you need anything else!

[fbsurge]

You state our satisfaction is your goal, I don’t feel that is the case. I spoke to one service rep and two managers and got absolutely nowhere. I will keep posting my bad experience with Fitbit to make people aware of your product issues and customer service issues.

Sent from my iPhone

[YojanaFitbit]

Thanks for keep posting @fbsurge!

Thank you for your participation in the forums! I know that you maybe questioning about the quality of Fitbit but, I assure you that we test our Fitbit before releasing them to the market and we expect the highest quality in our products and services.

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Thanks for your understanding.

[jessiebarrios]

I just bought this Fitbit Ionic yesterday here in London & my brother-in-law wants the same thing, my question is, does it has an International warranty because my relative is in the Philippines? or if I moved to the Philippines will it still be covered by the two year warranty?

Thank you.

[YojanaFitbit]

Welcome to the Forums @jessiebarrios! Congrats on your new Ionic. 

You have a good question there. Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). 

You can find all the information about our Limited warranty here.

Have a good one! Let me know if you have more doubts.