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Is there anyway to link serial number on Surge to original box purchased?

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‎06-22-2016 19:48

‎06-22-2016 19:48

Hi,

 

I'm having an issue where i sold my surge which was in perfect condition the person who received it has advised the band was completely ripped at the screws on the back of the band when they received it. I believe that they had a Surge and broke it, bought a second hand one and now trying to give me their broken one back saying it's the one i gave them for a full refund! 

 

Is there anyway i can identify on the Surge if it is the one i had as i didn't write down the regulatory info before sending. Is there any links to Surge on box?

 

Thanks, any help appreciated.

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‎06-25-2016 06:29

‎06-25-2016 06:29

Hello @amz101 welcome to the Fitbit Community! I would suggest to reach out to our support team and explain the issue you are experiencing so they can assist you. You can contact them via chat, email or phone. 

 

Let me know how it goes! 

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

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