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Is this normal wear for Surge band?

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‎04-01-2016 08:19

‎04-01-2016 08:19

 

Three of the four corners are worn through.  The back of the band is spliting at the screws and the charger will not stay connected unless I wedge it between two objects to hold it in.  I have had the Surge just over a year.  For $250 this is pretty badly made.  I love Fitbit and have had one of their trackers for four years but I'm prolly gonna look elsewhere.  

 

 

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4 REPLIES 4

‎04-01-2016 08:51

‎04-01-2016 08:51

@StLBoss, unfortunately, this does appear to be quite normal.  There are several threads in this forum discussing this and I personally know 3 people that have the same issue with a failing band.  Fitbit won't do anything for you if you are out of warranty except offer 25% off on the purchase of another tracker.

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‎06-08-2016 12:45

‎06-08-2016 12:45

yup. same thing is happening to mine at 15 months. FitBit told me that there is "no gaurantee as to the product's life"... 

 

they offered me 25% off, same as the Father's Day deal anyone can get right now. Thanks for nothing.

 

$250 for 15 months. Looks like garbage now. Fitbit should be ashamed.

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‎06-08-2016 13:12

In response to pixelheap

‎06-08-2016 13:12

Agreed. I took the bait and got the Blaze. Just put it in the mail to return it. Very fragile. NOT a smart watch. Can't control music while recording an exercise. Took 2-3 taps to light the screen up. Very disappointed.

I'm done with Fitbit after five years and three devices.


Sent from my iPhone
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‎06-14-2016 10:50

‎06-14-2016 10:50

Welcome to the forums @StLBoss! I'll be glad to help on this.

 

Please know that we don't want to create frustration in our customers. Fitbit has been designated to provide motivation and help you to reach your daily goals to success

 

If your Surge wristband is split, I recommend to contact our Customer Support team via email here or you can call (877) 623-4997 between the hours of 4am-8pm PST Mon-Fri and 6am-5pm PST on weekends. I am sure they will be more than glad to further assist you.

 

We provide feedback to our team based on community posts, please know that we are always working on improving our devices and overall environment based on that feedback.

 

Let me know if you have any questions. Thanks for stopping by! Smiley Happy

Fitbit Community ModeratorHelena A. | Community Moderator, Fitbit

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