Issue with syncing activity stats after completing a run

[Smily45]

Over the past few weeks I'm experiencing issues with syncing actual activities / routes (I've completed).
You can see the route you've done but it's not syncing the stats / splits per mile, Caliries burned, steps taken, miles run..
Some sync to show the stats but some don't.
Is anybody experiencing the same and is there a fix out there ?
Thanks

[anna1711]

Hi,

I am having same issue.

I am also recording workouts but when syncing the time is not matching. Like this morning I did 45 minutes as shown on watch however when sync'ing it only shows 14 minutes?

Same yesterday it was 47 mins and showed 33 on my app.

Need accurate results as I am training for an event

Anna

[Smily45]

Hi, let's hope this can be resolved.
I'm currently challenging myself to complete 48 half marathons for charity and I need a record to prove what im doing so I can update my just giving profile 🙂

[MarreFitbit]

Hey guys, it's nice to see you around @Smily45 @anna1711 ! The iOS exercise log not updating is also a known issue that is currently being worked out. I'd recommend keeping an eye on this thread for updates about the issue.

Have a nice day my friends!

[Harperkake]

I thought I was the only one experiencing this issue. I called fitbit last week and we deleted and reinstalled and it is still doing the same thing. It has been days that is does not sync.

[MarreFitbit]

I'm very sorry to hear this my friend @Harperkake! Please refer to the thread I've shared in my post above for the updates about this issue.

Have a good one!