help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Issues with with the bracelet on Surge

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-05-2017 14:29

‎03-05-2017 14:29

A couple of bubbles started appearing in my Surge's bracelet. After a few weeks, the entire bracelet top swelled and unglued from the bracelet core. The device is still under warranty (less than a year). How do I get a replacement?20170305_221915[1].jpg20170305_221930[1].jpg20170305_221943[1].jpg20170305_222003[1].jpg

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-05-2017 15:44

‎03-05-2017 15:44

Call customer service. As long as it's under warranty they should replace the entire product free of charge. Charge HR has the same issue. Since the band is not interchangeable the entire thing has to be replaced when it does it.

View best answer in original post

Best Answer
3 REPLIES 3

‎03-05-2017 15:44

‎03-05-2017 15:44

Call customer service. As long as it's under warranty they should replace the entire product free of charge. Charge HR has the same issue. Since the band is not interchangeable the entire thing has to be replaced when it does it.

Best Answer

‎03-05-2017 18:06

In response to Sunset_Summer

‎03-05-2017 18:06

Mine looked like that last week and things have just got worse. Trying to contact Fitbit about it nowIMG_1400.JPG

 

 

Best Answer

‎03-07-2017 09:37 - edited ‎03-07-2017 09:39

In response to Johnnyw75

‎03-07-2017 09:37 - edited ‎03-07-2017 09:39

Halo @Johnnyw75 and @zepedro thanks for stopping by! Hello sweetie @Sunset_Summer thanks a million for your help. It's nice to see Fitbitters helping other members proactively! Heart

 

So glad to see that you're advised to contact our Support Group to seek some help! I'd like to suggest checking some tips to take care of your band. Hope you find it helpful. In case that you have any other inquiry, feel free to come back and post your questions! Robot wink

 

Also, please take a moment to visit our Discussions board where you will find other members sharing their experiences and tips. This is a really good way to stay motivated towards your goals. In case that you haven't do so, check it out! You might be interested in these topics: Marathon Training or How do you break out of your sedentary lifestyle?

 

I'll be around! Woman Wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes