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Lost alot of steps/miles

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‎01-26-2016 09:42 - edited ‎01-26-2016 09:43

‎01-26-2016 09:42 - edited ‎01-26-2016 09:43

Hello,

 

I just finished a run on the treadmill where I ran 3.75 miles.  I had my Surge set to Treadmill run and it calculated everything correctly.  When finished the exercise I stopped the activity and it showed what I ran, claories burned...etc

 

Before I went on the treadmill I had over 3000 steps logged, after I got off the treadmill it showed only 6247 steps logged - but you can see from the chart below(well it won't allow me to copy my snag-it picture - this it totally wrong:

 

Activity today:

treadmill 7679 steps/3.76 miles/471 calories.

 

Daily Totals:

6247 steps/2.63 miles

 

Why did this happen?

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4 REPLIES 4

‎01-27-2016 04:13

‎01-27-2016 04:13

Anybody??

 

Customer support??

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‎02-01-2016 08:04

In response to claudette37

‎02-01-2016 08:04

This is 3 times this has happened since 01/26/2016.

 

Please FIX

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‎02-01-2016 08:07

In response to claudette37

‎02-01-2016 08:07

Have you contacted support?

Email Support
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Phone
877-623-4997

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎02-01-2016 08:16

In response to WendyB

‎02-01-2016 08:16

Yes, I had sent them an email but no contact back yet - so I am calling now.

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