help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Mapping after sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-29-2016 11:01

‎09-29-2016 11:01

I generally like my Surge but it has this quirk.  If I run more than 10 miles and sync, the app will not plot out on the map.  All I can see is a high level summary with the distance, time and two other bits of data.  I sync to an Android Galaxy 6.  Anyone know how to overcome this problem?

Best Answer
0 Votes
1 REPLY 1

‎10-09-2016 05:12 - last edited on ‎05-09-2025 10:53 by Fitbit Moderator

‎10-09-2016 05:12 - last edited on ‎05-09-2025 10:53 by Fitbit Moderator

Hi there @SNGJR. Good to see you in the Community! 🙂

I would first like to know if this has always happened to you or if this is something that just recently started happening. Now, also, in either  case, what  I would recommend would be logging out of the Fitbit app and log back in and make sure that your location services and GPS are enabled on your phone. Also rebooting your phone can help.

If you go for a shorter run does it show the map on your dashboard?

It could also be that you lose connectivity while you're running and this is the reason why it gets interrupted and doesn't map your entire run so, checking that you have GPS service and a good connectivity is key to make sure you will get a map.

Try the suggestions I gave above out and let me know how it goes!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes