help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Mileage/pace difference between Surge and Fitbit app on iPhone 6

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-21-2016 21:30

‎06-21-2016 21:30

I've noticed a difference between the mileage/pace shown on my Surge when I first finish my run and the mileage/pace shown on the Fitbit app when I sync the Surge with my iPhone 6. For instance, tonight my Surge tells me I ran 3.38 miles with an average pace of 10:07. But when I synced the Surge with the app, it said I ran 3.3 miles at an average pace of 10:24. This happens all the time. Why would there be a difference, and which one is right?

Best Answer
0 Votes
1 REPLY 1

‎07-11-2016 07:20

‎07-11-2016 07:20

Hello @kas1100 welcome to the Fitbit Community!  The difference you are seeing between your tracker and app is because the Dashboard gives you a complete and more accurate summary of your activity and it shows the average for all the information that your tracker recorded. With the 3.3 the Dashboard rounds up the information but the correct distance should remain in the map.

 

I hope this clarifies your doubt. Smiley Wink

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

Best Answer