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Mileage using GPS on App incorrect

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‎06-03-2017 11:35 - last edited on ‎06-10-2017 09:42 by Moderator Alum

‎06-03-2017 11:35 - last edited on ‎06-10-2017 09:42 by Moderator Alum

Hi, I connect the gps for my surge through my iPhone as I walk long distances and this preserves my surges battery life. However this has started inaccurately measuring mileage. I normally walk a 14 minute mile, but every so often it will say I've done an 8  minute mile or a 10 minute mile which I know I haven't! How do I solve this?

 

 

Moderator's edit: Format

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3 REPLIES 3

‎06-10-2017 08:20

‎06-10-2017 08:20

Technically, you are not connecting the 2, only the Blaze and Charge 2 have that ability. What you are really doing is using the phone app and phone GPS as another tracker. Did this happen after a recent app update? 

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‎06-10-2017 09:37 - edited ‎06-10-2017 09:41

‎06-10-2017 09:37 - edited ‎06-10-2017 09:41

Hi, @Jenb7575! Welcome aboard. Man Very Happy In this case, please try to log out and back in from the App and then reboot your phone. 

 

Also, make sure that you are running the latest version of the App which is 2.36. Like, our good friend, @SunsetRunner, said you have the option to use your iPhone to record this type of information. So it is something related to the App directly. 

 

This should get you back on track, let me know how it goes! Cat Tongue 

Solange | Community Moderator, Fitbit
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‎06-11-2017 10:22

In response to SolangeE

‎06-11-2017 10:22

Thanks, deleted app and reinstalled it and the gps is now working properly! Thank you both for your help

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