Moisture behind fit bit surge screen won't swipe!

[Suzskip]

Yesterday I noticed I have moisture in my screen after a class at gym still there today and won't swipe? Help?

[SunsetRunner]

Hi @Suzskip

From the fitbit article

Place your tracker into a bowl of dry rice for 24 hours. This will extract any moisture that remains inside the device.

After your tracker has been in rice for 24 hours, attempt to restart your tracker.

Restart the tracker

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

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Hope it helps

[WendyB]

Moving to the surge forum.

[Suzskip]

Okay I will try this tonight fingers crossed thanks

[shipo]

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@Suzskip wrote:
Okay I will try this tonight fingers crossed thanks

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I have found just being in a bowl of rice isn't enough, it needs to be in a sealed food container of rice.

[SunsetRunner]

It's gone
Time to contact fitbit support and request your replacement

[SunsetRunner]

All the best @Suzskip

Awesome @shipo 

[SunsetRunner]

Are you able to use your tracker again @Suzskip

[Suzskip]

No my screen will still not swipe 😞  I have tried putting in rice for 24hrs also resetting the fit bit numersous times 😞

[SunsetRunner]

The support team can be contacted from the official contact page. Mention what you've already tried to speed things up.

http://contact.fitbit.com

[shipo]

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@Suzskip wrote:

No my screen will still not swipe 😞  I have tried putting in rice for 24hrs also resetting the fit bit numersous times 😞

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My surge spent a full week in a sealed food container of rice; the only times it came out was for charging, running, and other activities (needless to say my step count was way down for that week).  After the week the screen cleared for the mostg part and the swipe function has started working intermittently, I am still "ricing" my tracker for four or five hours after every run and while it seems to be getting a bit better, I don't yet know if it'll ever be back to full functionality.  That said, I remain optimistic.