help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Moisture/breaking band/not holding a charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-19-2016 11:03

‎05-19-2016 11:03

I've had my Fitbit for less than a year, it was purchased in August 2015. I noticed the band cracking and tearing after only a few months of wearing the device. A few months ago it stopped holding its charge for more than a couple of days and now it requires me to charge it daily. Now my surge has moisture in it and doesn't seem to be drying out and won't scroll over to my steps or any other screen option. It seems a little too soon to be having this many problems with a device that's less than a year old, but any tips or solutions would be greatly appreciated.
Best Answer
0 Votes
1 REPLY 1

‎05-19-2016 13:29

‎05-19-2016 13:29

It's great to see that you've visited the Fitbit Community @Heather87. I'm sorry to hear about your damaged Fitbit Surge. Please get in touch with the Support team. They will evaluate your case and might provide assistance as soon as possible. Thanks for your patience in the meantime.

 

Catch you later. Smiley Very Happy

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes