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More kms than I walked

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‎02-08-2016 03:38

‎02-08-2016 03:38

Hi,
For the last two days my surge has been recording the kms I walked way more than I've actually done. Yesterday I did about 7kns and its saying I did 16kms and today I did around 5kms and its saying I did 12kms. I know it can't be right because I've been at home both days!! Has anyone had this happen and if so, is there a fix? I'm new to all this only had it for two weeks so am still learning. Thanks in advance 🙂
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‎02-08-2016 08:06

‎02-08-2016 08:06

@tpak511 wrote:
Hi,
For the last two days my surge has been recording the kms I walked way more than I've actually done. Yesterday I did about 7kns and its saying I did 16kms and today I did around 5kms and its saying I did 12kms. I know it can't be right because I've been at home both days!! Has anyone had this happen and if so, is there a fix? I'm new to all this only had it for two weeks so am still learning. Thanks in advance 🙂

It sounds like your stride length may be off. Head on over to https://help.fitbit.com/articles/en_US/Help_article/How-do-I-measure-and-adjust-my-stride-length for more information about how to calibrate fitbit's distance readings.

Collin | Los Angeles, California

One, Charge HR, Aria - Android 5 (Moto X), Mac

Take a look at the Fitbit help site for further assistance and information. Help others while waiting for help!


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‎02-08-2016 15:11

‎02-08-2016 15:11

Thanks Collin1000 but I don't think so when I click into the graph it's calculating a different amount!! so it said for Sunday I did 16kms but when I clicked into the graph it said I did a total of 8.8kms (which is the correct amount). I'm very confused??
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