Multiple Issues with my Surge "condesation in the screen"

[smithnow]

I am currently on Surge number two. Unfortunately the first was a faulty product and wouldn't sync times etc and was suitably replaced after a long wait with another Surge. 

Now I have an issue with my second Surge; it has condesation in the screen and I do not shower, swim or do any activity that involves it being submerged in water. How does this happen and can it be fixed easily?

Has anyone had to go as far as asking for a refund? I never had issues with my Garmin and I have only had problems with Fitbit when I crossed over. My Garmin was less expensive and had less funcitons but it served the purpose and I cant help to feel that teh only option is to go back to Garmin.

I think two strikes is fair? Does anyone else or can anyone else provide me advice on what they have done in this situation please.

Many tnx

Matt

[Anna1118]

Do you mean "condensation" not "condesation"?

[Anna1118]

You can try to contact the fitbit team: http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[smithnow]

Thanks for the grammatical correction Anna1118 - you guessed it in one!

[AdamB85]

I had same issue with replacement they sent me and the battery was dying in 36 hours and so far customer service this second time has been AWFUL. 

[dustydog]

I had the same condensation issue. Complained , and they shipped me a new surge -- which I cannot activate as the set up instructions are brutal . I have requested a refund . This is also my second unit as the first would not sync properly.

[C_m_burns]

I to am having this problem. But I was at a fitness class and at end of class my surge was full of condonsation. I did let it dry out for 2 days but as soon as I put it back on with in half hour condonsation came back. Not a happy bunny

[MaginB]

Welcome to the Fitbit Community @dustydog @C_m_burns! 

@dustydog It's a shame to hear that you're having issues setting up your replacement, let me help you out, try performing the restart 2 or 3 times in a row just make sure to follow the steps that @SunsetRunner shared and then try setting it up as a new device again. 

@C_m_burns I recommend contacting the support team so they can review your device history and get you back on track as soon as possible. 

Keep me posted!