My Fitbit Surge is Dying (I have a synching feeling)

[ScottA]

I've had my Fitbit Surge for 20months & religiously worn it everyday since.

Today I'm at the point where it's almost time to read the Last Rites to my Surge:

* Initially the device stopped automatically synching but I found I could manually synch via swiping to the settings screen on my Surge (Feb-Mar this year).

* A few weeks later the ability to swipe on the screen became less reliable & after another 2 weeks this function also ceased.

* I took to resetting the device every time I wanted to see my results. I rationalised that as long as I could still track my runs then I can still find a way to live with this. 

* About 3 days ago I notices a faint line at the bottom of the screen. Then the same happened at the top of screen a day later. Now I have this crystal spider web appearance spreading across the screen. At the rate of growth I'd say both points will join by the end of the week or early next week.  

* Finally I was just on the forum & read another suggestion to delete the device under Bluetooth & reset as a way to fix the synching issue. I deleted from my iPhone & then realised without being able to swipe the screen on my Surge then I can't complete pairing both devices.

So I fear my relationship with my Surge will cease within the next few days. It seems about all it will be good for is telling the time until I can no longer see through the crystal web. So I'll wear the device until that point. I better buy a new battery for the watch I stopped wearing once I started with my Surge.

[WendyB]

Please contact Support

http://help.fitbit.com/?cu=1

[Emujo]

IMHO, 20 months seems to be a pretty good run for the Surge, I'm on my 3rd in less than 18 months. Support was really good in keeping me happy, and part of my positive ratings for the surge would have to be the Fitbit App along with the friends you can compete with. So I'm pretty sure I will purchase another Fitbit device when my latest surge craps out, but I think I will move away from the Surge itself and go with a less complicated model. Emujo

[YojanaFitbit]

I've noticed you are new around @ScottA, so let me give you a warm welcome to our Community. 

Sorry about the issues you're having with your Surge. We strive for excellent customer service, and customer satisfaction remains our number one goal.  I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

Please let me know if you need anything else! 

PS. thanks a million for the piece of advice @WendyB and @Emujo!

[ScottA]

Thanks all for your replies. I have contacted customer support & am looking forward to their reply.

The screen cancer has spread to cover approx. 30% of the viewing area. I'll go for a run tonight so am hopeful I can extract the stats sometime.

[ScottA]

Hi YojanaFitbit I haven't received any reply from Customer Service. Is there any way of knowing the status of my query?
BTW the "screen cancer" is now at 90% coverage.

[YojanaFitbit]

Hi @ScottA! Thanks for the heads up! I confirmed with our team the information that you provided. You should have an email from Customer Support at the email you used to register with the Community forums. I requested them to resend it so you can check again. Please let me know if you have any luck!

See you around!