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My Surge got rained on and now won't swipe or register HR

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‎03-08-2017 11:08

‎03-08-2017 11:08

Anyone got any suggestions? I've tried resetting it, turning the HR monitor off and on in 'settings', changing the clock face... nothing works. At least I can still record runs but I can't see my data as I go, so it's very frustrating. Thanks for any other tips!

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3 REPLIES 3

‎03-08-2017 13:13

‎03-08-2017 13:13

Hi, @MandyT, if you think getting wet caused this issue you might try putting your Surge in a bag or bowl of rice for a few days -- make sure the Surge is completely covered in rice.  The rice will absorb any moisture and help dry out your Surge.

 

It's awful being without your Fitbit, I know, but don't be tempted to take it out until it has had at least 48 hours.

Sense, Charge 5, Inspire 2; iOS and Android

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‎03-09-2017 04:53

In response to Julia_G

‎03-09-2017 04:53

Thanks Julia. I'll give it a go. As you say, hard to be without it for 48 hours but hopefully it'll be worth it!

Best Answer

‎03-10-2017 10:42

In response to MandyT

‎03-10-2017 10:42

Hi @MandyT! Please receive a warm welcome to the Fitbit Community! It's good to know that @Julia_G's suggestion helped you! Hopefully it solves the issue, but in case you need further assistance don't hesitate in coming back to the Forums!

 

I'll be around! Smiley Very Happy

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