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My Surge is 2 minutes slow.

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‎04-10-2016 14:38 - last edited on ‎04-10-2016 18:14 by Fitbit Moderator

‎04-10-2016 14:38 - last edited on ‎04-10-2016 18:14 by Fitbit Moderator

Love my fitbit (Surge) ...but I cannot understand why it is 2 minutes slow!!!  I sync it with my phone (Apple 4)...2 minutes is not a time zone ???

 

Moderator edit: subject updated for clarity

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‎04-10-2016 17:17 - edited ‎04-11-2016 11:14

‎04-10-2016 17:17 - edited ‎04-11-2016 11:14

Welcome to the Fitbit Community @Monika.Cross. This shouldn't occur. If you haven't done it already, please restart your Surge. Additionally, you can set it up as a replacement device. Hope this helps. Let me know how it goes.

 

Catch you later. Smiley Very Happy

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‎04-11-2016 00:12

‎04-11-2016 00:12

How do you restart it?

My husband has the same problem with wrong time.

I have managed to sort mine out by removing it from the bluetooth connectivity on my phone.  The fitbit reconnected itself and the time was correct.  My husband tried the same and did not have success

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‎04-11-2016 11:16

In response to Monika.Cross

‎04-11-2016 11:16

@Monika.Cross You can click the word "restart" in my post above. It has a link that will send you to the restart instructions. This might fix the issue with your husband's Fitbit tracker too.

 

Keep up the super stepping. Cat Happy

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