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My Surge is not sync with movement

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‎04-04-2016 22:19

‎04-04-2016 22:19

While walking my surge is not sync with my movement

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‎04-05-2016 15:51 - edited ‎04-05-2016 15:52

‎04-05-2016 15:51 - edited ‎04-05-2016 15:52

Is great to have you on the Community @Viju_b! Smiley LOL When you said that your tracker is not syncing with your movement, you mean that your tracker is not syncing continually with your Fitbit app?. If this is the case, please let me know the following:

1. Do you have the All day Sync option activated?. If you don't have this option, follow the instructions here: Account > Tap the picture on your tracker and scroll all the way down to "All day Sync" and turn it On. 

2. Is your Fitbit Surge paired to your account?. If is not, follow the instructions here: Set up Fitbit Surge

 

Let me know how it goes! Smiley Wink

 

 

Community Moderator Tarin | Community Moderator

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‎04-05-2016 22:53

‎04-05-2016 22:53

do you mean :

- my Surge displays steps after a couple of seconds ?

 

yes, let it store and compute.

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