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My Surge stopped working

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‎04-06-2016 13:49 - edited ‎04-06-2016 13:51

‎04-06-2016 13:49 - edited ‎04-06-2016 13:51

Need Help! Ive had my Surge since Christmas. I wear it almost daily and never had any issues. Took it off last night before bed. Checked my steps and left it alone. Picked it up this morning and the screen was blank. Connected it to the charger and nothing happened. Left for work and still nothing. WHY?

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‎04-06-2016 14:51

‎04-06-2016 14:51

Try a restart. Sometimes doing it a few times helps. 

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

 

If that doesn't help
Email Support
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Phone
877-623-4997

Community Council Member

Wendy | CA | Moto G6 Android

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