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My band on my surge is splitting

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‎09-13-2016 17:36

‎09-13-2016 17:36

I have had my Surge for almost 9 months and my band has normal ware on the top but the bottom by the screws has ripped up completely and is causing me a skin rash. Is there anyway I can replace this it's frustrating me because love everything about this watch but don't have the money to buy a whole new one. Please help.
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8 REPLIES 8

‎09-13-2016 20:24

‎09-13-2016 20:24

Welcome to the forums @Taylersnyder

 

If you're within the one year warranty and it was purchased from an authorized retailer, contact customer support at this link - click

 

There is a phone number for the USA, an online chat option and web based email for those out of the area.

 

 

Stepping in the U.S.A. since September 2013. Android 14

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0 Votes

‎09-13-2016 20:27

‎09-13-2016 20:27

I have done all except call.
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‎09-13-2016 21:25

In response to Taylersnyder

‎09-13-2016 21:25

Call them @Taylersnyder and let them know what's going on. Support is great at helping us.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-13-2016 21:34

In response to Odyssey13

‎09-13-2016 21:34

Sent from my iPhone
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‎09-13-2016 21:34

‎09-13-2016 21:34

Im going to in the morning thanks! I will keep this up to date. 🙂
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‎09-14-2016 03:12

‎09-14-2016 03:12

I did the live chat...was all sorted in 20 mins. New one sent out yesterday.
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‎09-14-2016 12:39

In response to SamGG

‎09-14-2016 12:39

Great news @SamGG

 

When it arrives, set it up as a replacement device on an existing account.

 

Keep on stepping!

Stepping in the U.S.A. since September 2013. Android 14

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‎09-14-2016 13:21

‎09-14-2016 13:21

Will do. Thank you. xxxx
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