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My historical data only goes back 2 weeks

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‎05-01-2016 07:03

‎05-01-2016 07:03

Maybe this is "a surge thing" but when I had my flex, I could sync to my dashboard about once a month or less without loss of data (other than the "forgot to charge" stuff) but last night I needed my data for a fitness report I was filling and there was nothing older than two weeks on my phone.
This is about when they did the last update too.
But Dammit, I had 38k events.
What can I do to recover this information?
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‎05-01-2016 07:40

‎05-01-2016 07:40

All of the trackers hold 7 days of detailed info and another 23 days of summary info between syncing. If you have been syncing, everything since you first started using a Fitbit should be available on your dashboard. Is the missing info on your website dashboard? There may be a phone limitation since phones have limited space and not all have the same amount available.

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