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My new surge will not start. I have been charging it for over 4 hours now!

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‎04-04-2018 13:33

‎04-04-2018 13:33

 I have been bought a new surge and have started the online start your device steps and fallen at the first hurdle. The dam thing will not turn on!!! The screen is just sitting there blinking away with "lets get started! I'd love to but it will not start!

I have read loads and loads of complaints regarding this and frankly will probably just end up sending it back.

I have wasted hours just trying to get it to switch on. Ridiculous !

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‎04-04-2018 20:13 - edited ‎04-04-2018 20:13

‎04-04-2018 20:13 - edited ‎04-04-2018 20:13

You need to charge it for 2 hours and then set it up. You wont see anything until you do

 

Set up

http://help.fitbit.com/articles/en_US/Help_article/1873

 

If you have trouble see this Article on Why cant I set up my Fitbit?
http://help.fitbit.com/articles/en_US/Help_article/1872/?q=not+setup&l=en_US&fs=Search&pn=1

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Wendy | CA | Moto G6 Android

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