help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My screen is blank but the watch is on

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-07-2016 14:37

‎03-07-2016 14:37

My screen is completely gone but the device is working because the heart rate season is on and it's syncing with my phone. Any suggestions?
Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-07-2016 14:56

‎03-07-2016 14:56

Try a restart. Sometimes doing it a few times helps. 

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

 

If that doesn't help
Email Support
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Phone
877-623-4997

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎03-07-2016 14:56

‎03-07-2016 14:56

Try a restart. Sometimes doing it a few times helps. 

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

 

If that doesn't help
Email Support
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Phone
877-623-4997

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎04-27-2016 12:34

In response to WendyB

‎04-27-2016 12:34

@Butterworthm87 welcome to the Community! I'd like to know if your tracker's display is working fine after  @WendyB's advice.  Or if you had t contact Support. At the same time, I want to encourage you to stop by in our Discussions board.  A lot of fun is waiting for you!  

Fitbit Community ModeratorVivian | Community Moderator, Fitbit

Did this help you? Help others by marking it as a solution! 🙂
Best Answer
0 Votes