My surge is 7 hours and eleven minutes slow.

[VixBeeBee]

My surge has gone mental. It is 7 hour eleven minutes out (so not the wrong time zone) and will not sync with my computer ("unknown error" displays when I try). It also recorded 60 floors climbed yesterday which is not even close. What the heck is going on?

Moderator edit: clarify subject

[VivisFitbit · Accepted solution]

Welcome on board @VixBeeBee! Really interesting. Wrong time usually happens when your tracker is not syncing as it should.  The first step you need to take is a restart. This will fix any issue your tracker may be having. After this, try to manually sync your Surge with your phone. If this doesn't help try to set it up as a new device. Regarding the 60 floors, I'd like to know if you're wearing your tracker on a place that constantly has wind flow changes. Remember that your tracker records your floors based on barometric pressure changes. 

Keep me posted! 

[susiemoo1505]

I have just purchased my Surge and have set it up as a new device on the app, but my clock is not updating. I have the correct time zone set in my advanced settings, I have re synced the device and still has not updated the time. Help!! I am getting frustrated already. Any other suggestions.

Edit, I just removed it and restarted it again, all fixed

[VivisFitbit]

Welcome on board @susiemoo1505! I'm glad to know that your Surge has the correct time now. I appreciate the time you took to work on this. Pair your tracker as a new device again is also a good way to bring the correct time back. 

Have fun! 

[mkvision]

Yo, my surge hasn't been synced since Mar 22 and its 56 minutes slow. I've tried restarting the Surge, uninstalling and reinstalling the app, and deleting the device to then re-add the device. If someone knows what going on and if there is a solution let me know. I'm going to search for answers here in meantime.

[MarreFitbit]

It's nice to have you here @mkvision ! Hmmm....it seems that you've tried all the available suggestions to solve this issue without luck.

My best recommendation would be to get in touch with Customer Support so they can figure out where the issue is coming from. Just don't forget to mention all the steps you've done so far to avoid getting the same ones.

Don't lose the hope my friend, have a great weekend!