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My surge is not counting my steps.

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‎01-26-2017 12:58

‎01-26-2017 12:58

What do I need to do to get it to work properly?

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‎01-27-2017 00:28

‎01-27-2017 00:28

Is it not counting any steps at all or just missing some?

 

Is the count you are looking at on the app or on the Surge?

 

As a first step it's worth trying a restart of your Surge using the following procedure. It does no harm and can sort out all sorts of problems:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

View best answer in original post

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3 REPLIES 3

‎01-27-2017 00:28

‎01-27-2017 00:28

Is it not counting any steps at all or just missing some?

 

Is the count you are looking at on the app or on the Surge?

 

As a first step it's worth trying a restart of your Surge using the following procedure. It does no harm and can sort out all sorts of problems:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

Best Answer

‎01-27-2017 02:44

In response to SteveH

‎01-27-2017 02:44

Not counting on the Surge, I watched it as I walked slower than usual.
I have re-started it off a few times still the same

Thanks though!!
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‎01-27-2017 06:01

In response to Alaska12

‎01-27-2017 06:01

Hey there, @Alaska12! Welcome to the Family! Thanks for replying with those details to our friend @SteveH, that was of great help! I think that in this case it's best to contact Customer Support, so they can help you with this, since usually the restart does the trick. Smiley Frustrated

 

Keep me posted on the resolution! Woman Happy

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