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My surge is not counting my steps.

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‎02-02-2017 14:15

‎02-02-2017 14:15

Hi yesterday my surge completely stopped counting steps! I did a reset and that didn't fix it. Has anyone else had this happen? Is there a fix?

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‎02-02-2017 14:37

‎02-02-2017 14:37

I would do several more restarts

http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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