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My surge watch won't work

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‎07-04-2017 00:22

‎07-04-2017 00:22

Hey I've set up my surge but now the watch won't work other than a light coming on when I press the top right button. I've tried resetting but it won't even turn off. It's like it's stuck 

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‎07-04-2017 07:05

‎07-04-2017 07:05

A warm welcome to our Fitbit Community family @Noclue1! Thanks for stopping by! Woman Wink

 

I'd suggest to restart your Fitbit Surge please do the following:

 

1. Press and hold the Home and Select buttons (left and bottom right) for 10 to 15 seconds, until you see the screen flash or start to dim. 
2. Let go of the buttons. 
3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on. 

 

If you have trouble restarting your tracker, just hold down the buttons for a longer time; don't release them until you see the screen get significantly dimmer. You can try this a couple of times and then try to sync your Surge. I'm sure it might be just stuck, so this should help.

 

Give it a shot and let me know if that works! Man Happy

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