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My surge will not automatically sync with my phone. Even Manually

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‎11-17-2016 03:16 - last edited on ‎08-17-2025 18:37 by Fitbit Moderator

‎11-17-2016 03:16 - last edited on ‎08-17-2025 18:37 by Fitbit Moderator

I bought a Surge from Amazon. Hooked it up and got it connected to my LG4. I notice it doesn't keep up with my steps online or anything automatically. I don't know what setting i have turned off. Also when i tell it to "manually sync up" it just keeps turning in circles. 

 

EDIT: I let the sync keep spinning, and it eventually gave me a red explination point. 

 

EDIT 2: FIxed it myself. Restarted surge didn't work. forcing it to stop cutting blue tooth off/on didn't work. Restarting my app didn't work. 

 

I cut off my phone, took battery out, while app was "Forced stopped and blue tooth on". Restarted phone and then it connected.

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‎11-18-2016 05:56

‎11-18-2016 05:56

A warm welcome to the Community @Puthy. Thanks for troubleshooting this inconvenience by yourself. If your tracker is not connecting with your phone, please check that your device is a compatible mobile device. If it is, follow our syncing troubleshoot.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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