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My wristband broke

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‎11-19-2017 14:42 - last edited on ‎11-19-2017 16:17 by Fitbit Moderator

‎11-19-2017 14:42 - last edited on ‎11-19-2017 16:17 by Fitbit Moderator

WARNING! If it is anything like the Surge was the band will be detached from the screen in 6 months. The band will first start to bubble, and then it will eventually break away. Fitbit is great to help the first time, but after that they do not care as they just want your money. My replacement was worse quality than my first, and now I get a small discount to buy another crappy device. I would save your money and buy a different brand that actually cares about quality, not just money. DO NOT RECOMMEND.

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎11-19-2017 14:52

‎11-19-2017 14:52

@Nburg18 wrote:

WARNING! If it is anything like the Surge was the band will be detached from the screen in 6 months. The band will first start to bubble, and then it will eventually break away. Fitbit is great to help the first time, but after that they do not care as they just want your money. My replacement was worse quality than my first, and now I get a small discount to buy another crappy device. I would save your money and buy a different brand that actually cares about quality, not just money. DO NOT RECOMMEND.

Hi @Nburg18,

 

Since your post appears to be concerns about the Surge band, I've taken the liberty of moving it to the Surge forum where it an get the attention it deserves. It was originally posted in the Ionic forum.

Work out...eat... sleep...repeat!
Dave | California

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‎11-19-2017 14:55

In response to WavyDavey

‎11-19-2017 14:55

The band on the Surge is similar to the Ionic, that's why I posted it under Ionic to warn people about what may happen. 

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‎11-19-2017 15:47

In response to Nburg18

‎11-19-2017 15:47

@Nburg18, apparently you have not seen the Ionic, since the band on the Ionic is nothing like the band on the Surge.  The band on the Ionic is replaceable, and is available in additional Leather and Sport bands, which the Surge does not have.   If the band on the Ionic does go bad, simply replace the band with a new one.

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‎11-21-2017 07:13

In response to Nburg18

‎11-21-2017 07:13

@Nburg18 If the Surge's band is the only issue, Amazon and ebay sell aftermarket bands and YouTube has "How to" video's. Just a thought.

Fixed wing aircraft (F-4J, F-4S), Fighter Squadrons: VF-171, VF-31, VF-103.
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‎11-22-2017 04:30

‎11-22-2017 04:30

Mine was the same - bubbled first and then just fell away from the watch. Two days to await a response form Fitbit! So back to old competitor unit! 

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