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Need an advice for my Fitbit Surge Strap.

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‎03-27-2017 07:38 - last edited on ‎03-28-2017 11:24 by Moderator Alum

‎03-27-2017 07:38 - last edited on ‎03-28-2017 11:24 by Moderator Alum

My FitBit strap broke off from my device completely. I hvae contacted support who appears to be automated email response stating that I am out of warranty.

My question is simple, surely FitBit has it in their business model that when a strap breaks but the R4 000 device still works they have a solution that allows the customer to replace with a new strap. Can it really be that you need a completely new device if you have missed your warranty period by 2 months just for a strap?

 

Any assistance is greatly appreciated. 

 

Moderator edit: Clarified subject.

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‎03-27-2017 10:22

‎03-27-2017 10:22

@Jason18365   Hi Jason.  Go to AliExpress.com and buy a replacement strap, including the Torx screwdriver needed for the replacement for around $20 USD.   Plenty of videos on YouTube showing how easy it is to change.  Shame on FitBit for not offering similar.

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‎03-28-2017 20:28

In response to Griswold

‎03-28-2017 20:28

Thank you Griswold, I appreciate the assistance. That sounds like a sustainable solution. I'll research them as it sounds like they are American based. Just need to make sure they deliver to South Africa.

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‎03-29-2017 03:01

In response to Jason18365

‎03-29-2017 03:01

Hi,

Aliexpress is not US based, rather Chinese, which means quite long delivery times, unless you're willing to pay for fast shipping, usually quite prohibitive.

 

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