Need help with my Surge wristband

[Coyoteself]

I've had my Surge for roughly 6 months and while putting on a sweatshirt today, the proprietary strap pulled loosed from the unit. When I looked, I noticed that the strap is only attached by 2 very tiny screws/pins.

So now I have 3 choices; see if I can get a new strap and attach it myself, return the unit to fitbit to be repaired (only to have fail AGAIN in the futur) or look at some other fitness tracker from a different company. 

Moderator Edit: Clarified subject

[SunsetRunner]

---

@Coyoteself wrote:

I've had my Surge for roughly 6 months and while putting on a sweatshirt today, the proprietary strap pulled loosed from the unit. When I looked, I noticed that the strap is only attached by 2 very tiny screws/pins.

So now I have 3 choices; see if I can get a new strap and attach it myself, return the unit to fitbit to be repaired (only to have fail AGAIN in the futur) or look at some other fitness tracker from a different company.  Even if I do one of the first two options, I think I'll look into other fitness trackers since this WILL happen again

---

the screws don't attach the strap, they close the Fitbit

the strap is glued, and you can glue it again

many and many subjects on this subject, please read.

[Coyoteself]

Prior to reading your reply, I came to the conclusion that I would clean it off and glue in back into place and if it pulled apart again, I would purchace a different fitness tracker that either has a more conventional strap, or one that attaches to the unit using a better, more dependable method.

[YojanaFitbit]

Hey @Coyoteself, thank you for joining us! And thank you @SunsetRunner, for all the help! 

Sorry to read about your Surge, that's an excellent workaround! But I think that it's best to contact our Support Team, they can check your information and provide you with the best solution based in your Fitbit warranty. You can go ahead and reach them via email, or if you prefer you can chat or calling them at:

• US/Canada: (877) 623-4997 from 4am to 9pm (PT).
• UK: 0208 865 3243 from 9am to 6pm.
• India: 000 800 100 4540 from 10am to 9pm (IST).

Keep me posted with the outcome! 

[Coyoteself]

After the other side started pulling away from the unit last week, and remembering the ongoing complaints by other Surge users with the same issue. As well, as I'm tired of the unit being finicky about syncing to both my PC and my Smartphone,  I have official retired the Surge after only 6 months of use. I know I could return it. But what's the use when Fitbit will send me another unit with the same exact issues?

So today I replaced the Surge with a fitness tracker from another company. One that has an easy to find, more reliable and replaceable wristband. 

Sorry but I would NOT recommend that anyone purchase any Fitbit with the integrated unit and band.

[YojanaFitbit]

Hi @Coyoteself! Thanks for replying. Thank you for the thorough feedback for the Fitbit environment, customer service, platform and devices. This has not gone unnoticed and be sure that I will pass this along.

Sorry you feel this way, we don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here. 

Let me know how it works!

I'll be around!