help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Need help with syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-29-2017 18:38 - last edited on ‎11-05-2017 08:57 by Fitbit Moderator

‎10-29-2017 18:38 - last edited on ‎11-05-2017 08:57 by Fitbit Moderator

My surge is not syncing with my phone...it's been a few days now...Super bummed

Best Answer
0 Votes
8 REPLIES 8

‎10-29-2017 20:35

‎10-29-2017 20:35

I'm with you.

Purchased SURGE and would not sync with iPad mini Model A1432. How on earth do you find out if A1432 is compatible with SURGE before you buy a SURGE ?.

Next tried on Moto G5 android only 2 months old. Still no sync. Again, how on earth do you find out if SURGE will sync with Moto G5 android before you buy one ?.

Last chance, I tried with my Windows 8.1 laptop and finally made it. Now I can't find out how to actually view my steps on the laptop. If I can somehow view them for "today" and "for the last 7 days" on the laptop, can I also view them on my android and iPad via the web page?.

Forums etc are great if you chance to ask the right question or someone else has already asked, but otherwise hopeless for a dummy like me, who just wants to see how many steps they did, tell the time of day, and track my circuitous route round a golf course.

Is there a geek out there how can actually help us dummies ?

Best Answer
0 Votes

‎10-29-2017 20:37 - edited ‎10-29-2017 20:37

In response to ea69

‎10-29-2017 20:37 - edited ‎10-29-2017 20:37

@ea69

 

Compatible list is here

https://www.fitbit.com/devices

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎10-29-2017 23:47

In response to WendyB

‎10-29-2017 23:47

Thanks for trying Wendy, but I believe you have highlighted the very point I am trying to make.

Selecting Android then Motorola, the dropdown gives G models for 2013 and 2014 where my G5 is 2017. Well at least it was purchased new in Oct-2017, so hopefully was made later than 2014 and had a few improvements since then ?.

Similarly Selecting IOS then Apple the dropdown gave iPad mini Gen 1-2-3, but how do I know what gen. (IOS) my A1432 is ?. Secret squirrel has got nothing on Apple !

What I do know (more correctly; what I think I know) after purchasing a SURGE is that it is not compatible with whatever my iPad mini A1432 IOS is, or with whatever android version my Moto G5 is, but it does work with Windows 8.1..

My other question about accessing SURGE data with either the iPad mini or Moto G5 from the web, after download from the SURGE to the web via Windows 8.1, still stands.

Best Answer
0 Votes

‎10-30-2017 02:10

In response to ea69

‎10-30-2017 02:10

Well I'll be darned !. Having set up SURGE to sync on the laptop, my previously "incompatible" iPad mini and Moto G5 android can now view the data. A miracle of cyberspace ?

Best Answer
0 Votes

‎11-01-2017 00:06

In response to ea69

‎11-01-2017 00:06

Next the GPS thing. I can see from the HELP files and the FORUMS that SURGE has a GPS, but nowhere can I find out how to use it. Seems I have to turn it on, but HOW ??

By the way, I'm a golfer not a jogger. How dare FitBit accuse me of proceeding at more than a decent walking speed !. Since I have bilateral steel knees, I can't jog anyway. For me, 10,000 steps usually buzzes on the 14th fairway, but I have never checked the total after 18 holes.

Best Answer
0 Votes

‎11-01-2017 00:42

In response to ea69

‎11-01-2017 00:42

no problem to sync my Moto G5s (sept-2017), worked at first

 

Best Answer
0 Votes

‎11-01-2017 01:01

In response to ea69

‎11-01-2017 01:01

Listen up : SURGE GPS FOR DUMMIES  (thanks to my daughter on the other side of the world).

Press the button on the left. > Slide your finger across the screen til RUN comes up. > Press the lower right button and slide across until the activity you want comes up. I will use FREE RUN for golf. > Press and hold the Tick mark on the bottom right of the screen. If the gods are willing, the SURGE will start searching for satellites. You can either wait til it finds them or press QUICK START to start immediately and GPS will soon catch up. > Press the GO arrow and the stopwatch will start. > When finished, press the button on the left and the stopwatch and GPS will turn OFF. Hopefully a mapping track will appear on your laptop or tablet after the next sync. Testing tomorrow !.

Apparently my Golf Buddy will do the same thing, but my daughter does not play golf so that's another story for another web site.

Best Answer
0 Votes

‎11-03-2017 22:46

In response to ea69

‎11-03-2017 22:46

Good news and bad news. The GPS finally started after trying for ages. 18 holes of golf was 9.5k, 15,000 steps and 4 hours near enough. Managed to stop GPS but could not turn it OFF - please refer to blog "how to turn SURGE GPS off". The only answer that worked for me was RESET which took 30 odd seconds not 15. So I've got a pretty expensive bit of equipment to tell the time and count how many steps I have walked. Heart rate and calories are vaguely interesting.

Best Answer
0 Votes