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New Surge - cannot charge

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OK - I am very frustrated and ready to just refund in my surge for good.... I got it yesterday... brand new... could not get it charging - which means could not update.... grrrrr.... so I got it replaced by another brand new one.. and guess what!!!! this one is not charging either.... 

Does anyone have any suggestions on what to do.. I have restarted the fitbit, I have plugged it into two different lap-tops, plugged into the wall socket with USB charger (I did all these things yesterday with the other one as well) .. I have uninstalled and re-installed the software.... my fitbit love affair is nearly over before it has begun.... 


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sorry - ignor previous post (not yet awake!) 

 

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