New Surge, got issues connecting I already have an Account

[Aileenmairead]

I have previously downloaded the Fitbit app onto my windows phone using my email address and was using same for logging exercise. I recently got a surge as a present but because I have previously signed up to Fitbit under my email am having wicked trouble signing up the surge. Does anyone know how I cancel my previous account so as to register my surge ??? As you can see I'm not the most technologically minded person !!!☹️

Moderator edit: Clarified subject.

[SteveH]

The easiest thing to do is to just add the Surge to your existing account. I'm not sure about the Windows app but in the Android app it's in the account section where you find "add a device"

This way you'll keep all your previous data, settings etc

If you do want to completely start afresh and don't want to use a different email then you'll need to contact customer support to get your account cancelled: http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[YojanaFitbit]

Hi there, welcome! @Aileenmairead Hope you're doing well, and enjoying some healthy activities! 

I noticed that @SteveH, has offered a few suggestions to help resolve your issue. If so, I invite you to mark this post as the solution. Marking posts as solutions is a great way of thanking another community member, while also highlighting their solution; so that it may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions. 

If not, feel free to post back, we're here to help!