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New Surge linked to another email address

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‎06-13-2017 03:30 - last edited on ‎06-13-2017 16:37 by Moderator Alum

‎06-13-2017 03:30 - last edited on ‎06-13-2017 16:37 by Moderator Alum

Issue with my Surge. Contacted Fitbit who advised me that I was having battery issues but cannot replace watch as it has already been swapped out already. I bought the watch on the 1/4/17, Fitbit have advised it was replaced on 19/2/17 and was linked to another email address. Any ideas what is happening? This watch has never been replaced.

 

 

Moderator edit: clarified subject

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‎06-13-2017 03:35

‎06-13-2017 03:35

Sorry, bought watch on 4/1/17 and then advised it was swapped out on 19/2/17...

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‎06-13-2017 07:09

‎06-13-2017 07:09

Do you have original bill from the vendor and was the watch pack sealed?

If yes, provide Fitbit with those details and prove your point.

 

If No, then you need to contact the person from whom you bought.

 

Also if you have battery problem, try turning off All day sync and Always connected option on your device.

Try turning off syncing for 4-5 days and check the battery status.

 

Please vote on https://community.fitbit.com/t5/Feature-Suggestions/Surge-update-is-highly-due/idi-p/2042199 to improve your surge.

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