New phone won't connect to surge

[Hazzardt]

I got a new phone tonight and I can't get it to find my surge. Help.

[SteveH]

Have you checked that the new phone works with fitbit at www.fitbit.com/devices ?

Is the Surge still listed in your old phone's bluetooth settings? If so this may be blocking the connection from your new phone.

[Hazzardt]

I upgraded to an iPhone 7. I kept my old phone, so I should delete the surge from the old phone? The new phone won't find it, instead it gives directions like the surge is new and never been turned on. 

[SteveH · Accepted solution]

Remove the Bluetooth connection on your old phone if it still exists but don't remove the Surge from your account.

[Hazzardt]

That done it! Thank you so much! 

[YojanaFitbit]

Hey there @Hazzardt! It's great to see you in the Forums! I'm glad to know that @SteveH help you to connect with your new  iPhone 7. I was just passing by to invite you to check our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle, you might be interested in these topics: Marathon Training or How do you break out of your sedentary lifestyle? 

Feel free to keep posting your inquiries, we'll be happy to help!

Catch you later.