New surge stuck on start up screen

[Loobaloo2002]

I have just had a new surge delivered and it won't get past the set up configuration screen and switch on. I've tried the reset process 3 times and it's still not working.  Any help much appreciated present for my husband so really annoyed having these issues with a £200 product!! 

[SunsetRunner]

Hi

If purchased from Amazon, fastest to exchange with Amazon.. 

When purchased from a online store (other than fitbit), best to contact the store of purchase.. 

If purchased from the Fitbit Store,

Feel free to contact the Fitbit Support Team: India | United Kingdom | United States

Mention what you've already tried to speed things up.

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[Joeplanck]

How do I get started

[SteveH]

@Joeplanck there's a good guide to setting up your fitbit here:

https://help.fitbit.com/articles/en_US/Help_article/1873/

Give that a try and if you get stuck then we'll try to help