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New surge

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‎05-08-2016 14:13

‎05-08-2016 14:13

Hello, I just got a new surge for Mother's Day and I had I charged for a little over two hours. The icon in the top corner says fully charged and my dashboard says the battery is full. But when I unplug my surge from the wall adapter the screen slowly fades and won't turn back on. Does it just need longer to charge? What would be a way to trouble shoot this problem if it continues? Thanks in advance.
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‎05-08-2016 15:33

‎05-08-2016 15:33

Welcome to the Fitbit Community @Acorn5. It's great to have you here. Charging your Surge completely takes 1 to 2 hours. If your tracker is not working after a fully charge, I would recommend performing a restart. Additionally, it could be a good idea plugging the charging cable in a different USB port. This should get you back on track.

 

Thanks for stopping by, see you around. Robot Very Happy

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