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No Longer Can Sync

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‎03-06-2016 21:28

‎03-06-2016 21:28

My Fitbit has stopped syncing with my iphone.  Have rebooted both devices.  Tried to remove and add the device again (which I can't do because it's no longer being picked up).

 

Really have had enough.  Has worked well for a couple of months.  Bought the scale etc.  But now....It's all quite useless.

 

Any idea's before I go out an buy a TomTom?

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‎03-07-2016 00:34

‎03-07-2016 00:34

Yeah call fitbit and get support, if the fitbit is faulty it should be under warranty, dont accept defeat yet 🙂

View best answer in original post

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4 REPLIES 4

‎03-06-2016 23:33

‎03-06-2016 23:33

I'm having the same issue - I've tried all the troubleshooting steps for both the Surge and the iPhone, but cannot get it to sync.

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‎03-07-2016 00:34

‎03-07-2016 00:34

Yeah call fitbit and get support, if the fitbit is faulty it should be under warranty, dont accept defeat yet 🙂

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‎03-16-2016 21:32

In response to Wanderlusterer

‎03-16-2016 21:32

I called Fitbit support, and they were excellent.

 

The fitbit was replaced in days.  Really great service.

 

Thank you

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‎03-17-2016 01:43

‎03-17-2016 01:43

My Surge has also stopped syncing, seems 1-2 days after lates iOS update.  This is now the 4th Fitbit Surge I have had this problem with, exactly the same scenario each time in past year.  Works fine (Syncs either with iPad or Win10 PC via the dongle) and then suddenly ceases to sync.  Win10 'Can't find the Fitbit" and the iPad just sits there looking.  Forcing a reboot of the Fitbit doesn't solve the problem and just loses a few minutes on the watch that can't sync to correct it.

I have had 3 replaced by the stors I bought them from and one shipped free from Fitbit.

I sure would like to know what I am doing wrong, to go through one every 3-4 months!  They have NEVER got wet or knocked.

I can see an Apple Watch coming soon!

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