No charging and heart rate stopped working

[Notcrazychef]

so on going issues with lack of charging then last week completely drained battery after a charge overnight and since then no heart rate monitoring at all.

tried every single thing recommended and still does not work 

i really am at a point i need a new watch but i dont know if i can trust fitbit any longer

Moderator edit: Updated subject for clarity.

[SelmaFitbit]

Hi @Notcrazychef, good to see you around!

Let me help you out with the issue you're having with the battery and the heart rate monitor on your Surge. Thanks for trying the recommended suggestions for these issues.

I'd just like to confirm if your followed all steps on the following articles:  Can I improve my Fitbit device's battery life? and Why don't I see my heart rate on my Fitbit device?

Also, I'd like some more information on what you're experiencing. 

1. How many days is the battery on your Surge lasting? 

2. Is the battery charging at all? 

3. Are the lights on the heart rate working? 

4. Do you see numbers or hyphens on the screen where heart rate is supposed to show? 

Look forward to your reply! 

[Notcrazychef]

Hi


Barely a day on charge

No green lights at all showing since battery completely run out

Hypens showing in heart rate monitor

Yes completed all online advice at least 4 times now

Sent from Mail for Windows 10

[juliemtbnski]

I am having the same issues with my Surge.  Help!!!!  Please!!!!!

[YojanaFitbit]

How you doing my friend @juliemtbnski? Welcome!  @Notcrazychef, thanks for getting back! 

Thanks for checking all those details, I know that it's really important for you to be able to use all features of your Surge. Would you mind following these steps as a last resource, since this will help any internal issues your tracker might be having:

1. Reconnect your Fitbit in your phone
2. Turn off/on the HR option from the Surge

If this doesn't help, I think that we might have to check your options with our support team instead. Thanks for your checking! 

@juliemtbnski Thanks for posting your inquiry here. Please confirm that you've tried the suggested steps and try to reply with as much information as you can. 

I'll be waiting for your reply.

[Notcrazychef]

Hi

I've tried that now a couple times and makes no difference at all still no green lights and no register of heart rate

Sent from my Huawei Mobile