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No longer receiving run cues during free run

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‎02-23-2017 18:21

‎02-23-2017 18:21

Hi,

 

My surge used to give me splits every km during free runs, recently it has stopped doing this. I checked in my dashboard and I have run cues for free run set to 1km. Any idea how I get this feature to start working again? Thanks very much.

 

Cheers,

 

Campbell

 

Best Answer
2 REPLIES 2

‎02-24-2017 00:59

‎02-24-2017 00:59

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎02-24-2017 09:00

In response to WendyB

‎02-24-2017 09:00

Hey there, @CampbellG! Welcome to the Family! I think that @WendyB suggestion is a good option. Restarting your Surge should help your tracker in case that it's a hardware issue. Cat Happy

 

Also check that this option is turn on. You can edit the Run Cues for the Free Run option by going to the Fitbit.com Dashboard in the computer or in your phone browser, in the Settings option (find this option in the upper right corner):

 

Run cues for Free Run Dashboard.png

 

Have a great day, I'll be around! Heart

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