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No post-warranty replacement

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‎06-17-2017 14:32 - last edited on ‎06-21-2017 10:44 by Fitbit Moderator

‎06-17-2017 14:32 - last edited on ‎06-21-2017 10:44 by Fitbit Moderator

So a month or so ago I contacted fit bit not about replacing my surge but to purchase at full retail a replacement band for my ripped surge that was out of warranty. We went around a few times they finally offered to just ship me an entire new unit which I thought was pretty outstanding. So I get the new unit in and I don't open it right away my other Fitbit is still functioning just ripped. So the day comes I unbox my new Fitbit surge about a month after I get it and the buttons are broken none of them respond. So I contact fit bit once again and now they best they can do is give me 25% off a new product. You replaced my broken product with a broken product what makes you think I'm ever giving you another dime of my money? I hope everyone one else has better luck with these subpar products. 

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‎06-21-2017 06:55 - edited ‎06-21-2017 06:58

‎06-21-2017 06:55 - edited ‎06-21-2017 06:58

Hope you are doing great and enjoying some healthy activities @Superfrankie. Welcome! Robot Happy

 

We're glad to see you around, thank you for the thorough feedback for the Fitbit environment, customer service and devices. This has not gone unnoticed and be sure that I will pass this along.

 

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

 

One more thing to mention is that you can always read the Returns and Warranty policies from Fitbit so you can have a better understanding of the response they provided you. If you have additional questions in regards of your options, please feel free to contact them back to get more information about it. Fitbit as any other company have policies to follow through.  And while customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.   

 

I'll be around in case that you have additional questions and thanks again for your participation in the community!

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