Not Syncing to change the time on my Fitbit

[fmichell]

 Flew form Los Angeles to Washington dc yesterday and my surge won't update to east coasting. I tried to sync, but it won't, says " pull to sync," but nothing happens.

Moderator edit: Subject for clarity

[YojanaFitbit]

Hi @fmichell! It's great to see you here, hope you find this post helpful!

You're right! Sometimes when you travel you have to manually update the date. In this case, force quit the Fitbit App and try to force sync your tracker one more time. If that doesn't help, check this article with some awesome troubleshooting steps for syncing issues.

You may be also interested in checking this master post with some steps to get the correct date on your tracker.

See you around.

[fmichell]

Thank you, but this has happened before. I finally got it to sync, it needed to "locate" the device. So it synced but time did not change. I'e turned it off and on, still no update. So frustrating, getting tired of this stupid thing!!!

[YojanaFitbit]

Thanks for getting back @fmichell! Too bad you're having all those issue to get your Fitbit to work, you did a good job trying those steps by the way.

I'd like to know what are you using to sync, like which model of phone or type or computer your using to connect your Fitbit. Make sure it is on the list of supported devices. Did you try the steps in this master post? This is very helpful. 

Keep me posted.

[fmichell]

I finally got it to sync, but the stupid thing NEVER changed to the correct
time while we were in Washington DC. I had the same problem last September
when we went to Hawaii. This is very frustrating. Isn't it supposed to
change time like cell phones? here's no way to manually change the time.

Ready to trash it, try a different brand

[YojanaFitbit · Accepted solution]

Hi @fmichell, good to see that you were able to sync your Fitbit. 

Please confirm if you followed the steps in this master post? As those steps are really effective. You're right Fitbit tracker should change the time almost in the same way that phones, that's why I need you to check those suggestions.

I'll be waiting for your response.