Fitbit, very nicely sent me a replacement Surge after my wrist band was disintegrating. Sadly, it would not charge (so it appeared), would not accept updates, would not move beyond the original configuration setup screen.
This was on a Window 10 machine. I had turned on, turned off, reset, used different USB ports and different cell phone wall warts to "charge" it. It registered on the app, it conducted a synch, but would not update because it needed a charge.
A couple of other folks mentioned using their cell phone to do the configuration, or an older laptop that used the Fitbit Connect app. Tried the cell phone and it did not work. Hooked in to an older Win 8.1 laptop with Fitbit Connect, and everything was golden. Synched, updated, downloaded, everything as it should be.
Bottom line, don't try to connect (initially) through a Win 10 machine - 'cuz it won't work.
