03-17-2017
13:17
- last edited on
03-21-2017
10:15
by
YojanaFitbit
03-17-2017
13:17
- last edited on
03-21-2017
10:15
by
YojanaFitbit
My surge only have one green light on and the battery goes low faster than before.
Please help.
Moderator edit: Clarified subject.
Answered! Go to the Best Answer.
03-21-2017 10:13
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
03-21-2017 10:13
I've noticed you are new around @Eliva, so let me give you a warm welcome to our Community! ![]()
After trying @WendyB's recommendations, please access to the Settings on the Surge turn off the Heart Rate and sync your Surge; after a moment turn it back on and sync it again. Hopefully this will solve the issue about the lights, that might be related to the battery too.
Hope this helps! ![]()
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03-17-2017 13:33
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
03-17-2017 13:33
Welcome to the forum! Great to have you here
Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
If it doesn't help Contact Support
http://help.fitbit.com/?cu=1
Please check out the discussion forums! Lots of different topics to contribute to!
Wendy | CA | Moto G6 Android
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03-21-2017 10:13
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
03-21-2017 10:13
I've noticed you are new around @Eliva, so let me give you a warm welcome to our Community! ![]()
After trying @WendyB's recommendations, please access to the Settings on the Surge turn off the Heart Rate and sync your Surge; after a moment turn it back on and sync it again. Hopefully this will solve the issue about the lights, that might be related to the battery too.
Hope this helps! ![]()
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.