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Only one green light on my Surge

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My surge only have one green light on and the battery goes low faster than before.

Please help.

 

Moderator edit: Clarified subject.

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1 BEST ANSWER

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I've noticed you are new around @Eliva, so let me give you a warm welcome to our Community! Cat Happy

 

After trying @WendyB's recommendations, please access to the Settings on the Surge turn off the Heart Rate and sync your Surge; after a moment turn it back on and sync it again. Hopefully this will solve the issue about the lights, that might be related to the battery too.

 

Hope this helps! Smiley Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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2 REPLIES 2

Welcome to the forum! Great to have you here

 

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...


Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If it doesn't help Contact Support
http://help.fitbit.com/?cu=1

 

Please check out  the discussion forums!  Lots of different topics to contribute to!

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

I've noticed you are new around @Eliva, so let me give you a warm welcome to our Community! Cat Happy

 

After trying @WendyB's recommendations, please access to the Settings on the Surge turn off the Heart Rate and sync your Surge; after a moment turn it back on and sync it again. Hopefully this will solve the issue about the lights, that might be related to the battery too.

 

Hope this helps! Smiley Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer