help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Owner of a used Fitbit surge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-30-2017 18:44

‎01-30-2017 18:44

I bought a used surge today and on the exercise screen, when I click on the little icon on the upper right of the screen, the previous users name comes up with a question in french. How do I change that?? I just paired it to my app, I didn't reset it or anything...

 

Thank you

Best Answer
1 REPLY 1

‎01-31-2017 05:14

‎01-31-2017 05:14

Hey there, @Karoon12! Welcome to the Family! It's nice to see you here. Congrats on your new acquisition! I think that you only need to restart it a couple of times and it will be ready to go. To restart your Fitbit Surge please do the following: 

 

1. Press and hold the Home and Select buttons (left and bottom right) for 10 to 15 seconds, until you see the screen flash or start to dim. Smiley Wink
2. Let go of the buttons. 
3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on. 

 

If you have trouble restarting your tracker, just hold down the buttons for a longer time; don't release them until you see the screen get significantly dimmer. 

 

This should do the trick. Happy stepping! Heart

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes