Paired my Surge but isn't showing the watch

[Monkeymunro]

Hi all, i just recieved a fitbit surge for my birthday, it is used but in very good condition. But im having trouble syncing it, ive done the initial bit to pair it to my phone and it picks up on my steps and heart rate on the app on my phone but it wont show the clock or any info on the actual watch, just run, timer, alarms and settings. Even setting an alarm on the app doesnt sync, im using a samsung s5 if that helps. Can anyone help at all?

Thanks in advance

Moderator edit: Subject for clarity

[WendyB]

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help Contact Support. But with it being used its probably not in warranty. But they mioght have some other ideas to help you
http://help.fitbit.com/?cu=1

[YojanaFitbit]

@Monkeymunro Hope you're doing well, and enjoying some healthy activities! 

I noticed that @WendyB has offered a really good suggestion. If that helped, I invite you to mark this post as the solution. Marking posts as solutions is a great way of thanking another community member, while also highlighting their solution; so that it may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions

If this didn't resolve your inquiry, I’ll be more than glad to lend you a hand with that!

Please keep me posted! 

[Monkeymunro · Accepted solution]

Hi, ive managed to resovle the issue but the reset didn't work. My girlfriend has a fitbit too so we paired it to her phone which worked straight away and then paired it back to my phone and its worked fine since. Maybe this could help other people? Thanks for the help tho wendy and yojana

[YojanaFitbit]

Hi @Monkeymunro! Thanks a million for getting back. 

So glad to hear that your Surge is working fine, excellent workaround. I've chosen your post as the accepted solution of thread, as you mentioned this might help other users.

Have you checked our? If you're into Fitbit and fitness you may enjoy other users' comments. Check this board  Looking for Fitbit Friends? Find some here! And have some fun interacting with other Fitbitters!

Happy stepping!