Pairing rejected by Surge/Won't sync

[Coconumberfive]

Dear Person With Answers,

I have had the Surge for over a year now and just this month it stopped syncing, Dec 22nd to be exact. I have tried all troubleshooting ideas, with no luck. At this point it just is a watch to tell the time.

-I have uninstalled and reinstalled the FitBit App a couple of times.

-I have restarted the device several times, and shutdown the device.

-I have tried to figure it out from the dashboard on my desktop.

-I have checked the BT connection, it sees it but says that the "Pairing rejected by Surge"

-When trying to sync from App, says "Tracker not found"

Please help!

Sincerely,

Beyond Frustrated

[MobileHighStep]

No ideas yet but, curious, what device are you connecting to?

[LuboZ]

I have the same problem described by Coconumberfive. The trucker is Surge and the phone is Lumia 950XL. I use them since May 2016. Since December 23 are no longer synchronized. I tried all sorts of tricks. Without success.

[Coconumberfive]

Samsung S6


Sent via the Samsung Galaxy S® 6, an AT&T 4G LTE smartphone

[MobileHighStep]

No guarantees, but try this workflow and see if it helps (I know you've probably tried a combination of these already).

1. Remove the Fitbit app from the S6.
2. Go to the Bluetooth settings on the phone to see if the Surge (or any other Fitbit) is listed.
   1. Android, open Settings.
   2. Go to Bluetooth.
   3. Remove any Fitbit that is listed.
   4. Make sure Bluetooth is still turned on before next step.
3. Soft Reset the S6 (does not erase device).
   1. Hold down the Power and Volume down for about 10-15 seconds until the phone powers off.
4. Power down/Shutdown the Surge.
5. Power back on the S6 (if it did not automatically do this already).
6. Install the Fitbit app.
7. Power back on and fully-charge the Surge to 100%.
8. Open the Fitbit app, log in, and attempt to reconnect the Surge.

Best of luck!!

[Sz19]

Following the steps exactly connected it.